Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern the use of services provided by Lux Linens ("we", "us", "our"). By placing an order with Lux Linens through our website, via email, or phone, you ("customer", "you", "your") agree to be bound by these Terms.

Services

Lux Linens offers the following services:

  • Linen rental
  • Linen cleaning
  • Linen sales

Ordering and Payment

Order Placement

  • Orders can be placed through our website booking form, via email, or by phone.
  • Upon receiving your order, we will review the details and confirm the order.

Invoice and Payment

  • Once your order is confirmed, we will send you an invoice.
  • All invoices must be paid in full before delivery or collection of the linen.
  • All prices quoted include VAT.

Minimum Order

  • A minimum order value of £30 applies to all transactions.

Delivery and Collection

Delivery and Collection

  • We will arrange for the delivery or collection of linen once the invoice has been paid.

Access Information

  • Customers must provide accurate access information at the time of booking.
  • Failure to provide access information may result in the rejection of the job.

Rental Policy

30-Day Holding Policy

  • Rented linens must be returned within 30 days.
  • If linens are not returned within this period, an additional charge equivalent to the original rental amount will be applied to cover the costs.

General Terms

Pay-As-You-Go

  • Our services operate on a pay-as-you-go basis with no minimum commitment.

Amendments and Cancellations

  • Any changes to your order must be communicated to us as soon as possible.
  • Cancellations may be subject to fees depending on the timing and nature of the order.

Liability

  • Lux Linens is not liable for any indirect, special, or consequential damages arising out of or in connection with the use of our services.
  • Our liability in connection with any order will not exceed the total amount paid by the customer for that order.

Contact Information

  • For any queries or concerns regarding these Terms, please contact us.

By using our services, you agree to comply with these Terms and any applicable laws and regulations. Lux Linens reserves the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Thank you for choosing Lux Linens. We look forward to serving you!